![]() ![]() Our app has almost 400,000+ users and many paying subscribers. They didn’t fix the situation and didn’t apologize for the experience we had. They didn’t take into consideration that the app was removed - and removed because of the mistake ON THEIR END. When contacting the Google Team, their only response were template e-mails stating that we needed to wait. We got another template response that basically said: “We see your app is in the store, it’s all good now”īut is it, really? GooglePlay doesn’t care about app developers Meanwhile, the resubmitted app went through the usual review process and FreeYourMusic has been approved. So we marked that we show ads even if we do not, submitted the app for review and scrambled to prepare self-hosted APK without Google's payments, so at least new users could find us through website. We filed an appeal, but two business days in such cases is a LOT. We’ll get back to you within 2 business days." "If you believe our decision may have been in error, please reach out to our policy support team. Couldn't their review team simply have rejected the update, instead of deleting the app? How about sending an email, asking for an explanation? Shouldn’t Google's review process be more… sensible? That’s the first time this is an issue after 4 years being on the Play Store and immediately they removed the whole app. The screenshot provided by Google Review Team shows exactly this, a webview window from Apple Music login screen: In the case of FreeYourMusic, we only support logging with external services, and some of the services will show information on how to create an account with their service. We hate ads in general and would rather offer service for free (like we do with GetPassbook) than have crappy ads in the app. Apparently we were guilty of violating their policy by showing ads while claiming that we don’t. Shortly after releasing a new version of the app, we received an email notifying us that FreeYourMusic has been removed from GooglePlay. It’s scary to know this can happen so we’re writing this post today to share our case. Is this yet another removal that could be easily avoided if Google simply cared?Įven though our app is back on the store, the whole situation is very frustrating and disappointing. Our app has been removed wrongfully and the way Google handled it puts them in a really bad light. On top of that, all our subscriber plans have been cancelled. No prior issues, no warning, and just like that, the app is gone from the store. This has been an incredibly upsetting situation as Google took us down for no valid reason. On December 16th, FreeYourMusic was removed from GooglePlay. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |